Privacy Policy

PRIVACY POLICY (WEBSITE)

This is the privacy policy of Levantine Hill Estate and its associated entities (Levantine Hill, us, we, our) which are based in and operates from Australia. This policy applies to our collection, use, disclosure and storage of your (you, your) personal information, as required by the Privacy Act 1988 (Cth) (Privacy Act), which includes the Australian Privacy Principles (APPs). The policy applies to all divisions and organisations of Levantine Hill.

We may collect personal information of individuals located outside Australia. If you are an individual based in Europe (in a country within the European Economic Area (EEA) or the UK) this policy also provides additional information about our processing of your personal information and your rights and choices in the section 'Individuals (data subjects) in the EEA or the UK’.

The most current version of this policy is available on our website and in print from our offices. You should check the current policy from time to time for any changes we make, as it applies to how we deal with your personal information. If you have any questions about this policy, wish to exercise your rights or to make a complaint, please contact our Privacy Officer whose details are at the end of this policy.


HOW AND WHY DO WE COLLECT PERSONAL INFORMATION?

To enable us to deliver the best possible service, operate our business, employ staff and to comply with our legal obligations, we need to collect personal information from our clients, our prospective, past and current customers, investors, contractors, partners, suppliers, agencies and job candidates.

Personal information means information or an opinion, which may be true or not, however it is recorded, about an individual who is identified or reasonably identifiable. Some information we collect may be more sensitive (or a special category of) personal information, such as health information. When we collect personal information, we will take reasonable steps to inform you about the purpose for which the information is collected, your rights and other matters we required to inform you of .

Generally, we will only collect personal information directly from you unless it is not reasonable or practical, or you otherwise consent to the information being collected from a third party.

WHAT TYPES OF PERSONAL INFORMATION DO WE COLLECT?

The types of personal information that we collect about you will depend on who you are and how you engage with us.

If you make a reservation with us, register as a guest, purchase a product from us, make an enquiry on our websites, or otherwise receive a service from us, the information we collect from you may include:

• - your contact details (such as your name, your postal and email address, contact phone numbers);
• - details about your reservation, products issued to you and services we provide;
• - payment details such as credit card details and transaction information (online payment are processed by third parties).
• - your identification details;
• - your preferences in relation to your reservation and any special requests including dietary requirements; and
• - any other personal information that you submit to us, via our websites, including levantinehill.com.au and other sites owned or operated by us and through our social media pages.

If you apply for a role with us, we may collect information from your CV, about your job history, education and qualifications, references, residency status and working rights and other information you provide to us during the recruitment process.

For contractors, partners, suppliers and agencies, we may collect your professional contact details and records of our communications.

If someone other than you provides us with personal information about you that we did not ask for, or you provide us with unsolicited personal information, we will only retain this information if we determine that we could have collected this information from you had we asked for it. In this circumstance we will take all reasonable steps to notify you of the collection of that information. If we could not have collected this personal information, we will de-identify or destroy it.


COOKIES AND ANALYTICS

Please scroll down this page and see below for our cookies policy which explains what information we collect through our use of first and third party cookies and analytics and for what purposes as well as how to disable cookies if you wish.

USE OF PERSONAL INFORMATION

We will usually only use your personal information for the purposes for which we collected it, or for purposes which are related to the provision of our services and operating our business which include:

• - confirming, processing, fulfilling and recording reservations and purchases you have made with us;
• - verifying your identity;
• - sending you information about your reservation or responding to inquiries, complaints and other communications made through our websites;
• - to facilitate the running of and participation in loyalty programs, memberships, subscription services, promotions, competitions or special offers about products or services offered by Levantine Hill;
• - to notify you about Levantine Hill’s activities and campaigns, including direct marketing of Levantine Hill products or services (where you have consented) to notify you about promotions, competitions or special offers about products, services, events or experiences offered by Levantine Hill, as well as products or services offered by carefully selected third parties;
• - to gather and aggregate information for statistical, prudential, actuarial, reporting and research purposes;
• - to assess prospective job candidates and onboard them and manage, train and develop our employees and representatives;
• - billing and collecting and processing payments from you;
• - to better understand you, your needs, your behaviours and how you interact with us, so we can engage in product and service research, development and business strategy, identify opportunities to improve our offerings and operations and tell you about other products or services that we think may be of interest to you. This includes managing the delivery of our services and products through the ways we communicate with you; and
• - ensuring the security of our customers, staff, members of the public and our property and preventing or investigating any actual or suspected misconduct, fraud or crime and taking appropriate action in relation to an identified or potential serious threat or risk; and
• - complying with our legal obligations and assisting government and law enforcement agencies or regulators.

 
DISCLOSURE OF PERSONAL INFORMATION

In certain circumstances, we need to disclose your personal information to third parties, to assist us in providing our services, or if required to meet our legal and regulatory obligations. Third parties may include:

• - digital marketing and other service providers,
• - travel service and booking providers;
• - social media platforms;
• - payment processing providers including Stripe.com and Seven Rooms who handle and store online payment details. Their privacy policies apply to the information they collect and process and can be found on their websites
• - parties making enquiries via our websites, where we are required to disclose personal information to them to meet our legal or regulatory requirements;
• - technology support service providers where applicable to the service provided to you;
• - data storage providers;
• - government and law enforcement agencies and regulators in response to their requests;
• - our professional advisors; and
• - entities established to help identify illegal activities and prevent fraud, where authorised by law.

We may also disclose your personal information to anyone you consent to receiving it or where we are otherwise authorised or required by law and have met any applicable conditions.

If we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its or their assets, your personal information may be among the assets transferred.

We will not disclose information that personally identifies you to any third party other than as set out in this Privacy Policy.

CROSS-BORDER DATA TRANSFERS FROM AUSTRALIA

We may need to transfer personal information we hold to third parties located outside of Australia. This includes in the USA, the Netherlands and the UK and where you are supported by a booking site or travel agent. We take reasonable steps to ensure that the information will not be handled by the overseas recipient in a manner that is inconsistent with the APPs or otherwise we will send it to a country which we believe provides substantially similar protections.

DIRECT MARKETING

We may also use and disclose your personal information to send you communications about special offers, events or promotions, unless you tell us not to. We may, with your consent, contact you from time to time (by email or phone) to tell you about new products or services and special offers that we believe may be of interest to you. These products and services may be offered by us or third parties we have partnered with.

You can opt out of receiving direct marketing from us at any time by using the unsubscribe information or clicking on the opt-out link in the electronic marketing communication you receive, by telling us when we call or letting us know at any time by contacting us. You agree that even if you opt out of receiving information about future events or marketing material, we will still send you essential information that we are required to send you relating to the services we provide.

INDIVIDUALS (DATA SUBJECTS) IN THE EEA OR UK

This additional section applies to you if you are based in the EEA or the UK. It explains additional information that must be provided to you under the EU GDPR and/or the UK GDPR. When we collect and process your personal information, you have certain rights and protections under the EU GDPR and/or the UK GDPR. These are in addition to your rights under the Privacy Act.

Levantine Hill is a data controller for our websites and services provided through our websites.

LEGAL GROUNDS FOR PROCESSING

Levantine Hill relies on the following legal grounds to process your personal information:

• - with your consent: where necessary, we will only process your personal information for the purposes for which you have given your consent, which we will obtain before processing your information (some information may be more sensitive and therefore be a special category of personal information, such as health information). Levantine Hill will collect and process this information only with your explicit consent. You can withdraw your consent by contacting us at the details below;
• - contract performance: Levantine Hill may need to collect and process your personal information in connection with an agreement with you or to perform our obligations under a contract with you in relation to the goods and services we provide; and
• - if it is necessary for Levantine Hill's legitimate interestsand does not override your rights and interests. This may be for the purposes outlined in the Use of Personal Information section above.

 
TRANSFERS OF INFORMATION TO THIRD COUNTRIES

If we transfer your personal information we have collected about an EEA and UK data subject to a country outside of Australia, we will ensure that an appropriate data transfer mechanism applies and you can ask us to make this available to you by contacting us at the details below.

YOUR ADDITIONAL RIGHTS AND CHOICES

You can do the following things in relation to personal information we process –

• - obtain information about the processing of your personal information;
• - ask us to erase your personal information without undue delay in certain circumstances, such as if you withdraw your consent and we are not otherwise legally entitled to retain it;
• - object to, and ask us to restrict, the processing of your personal information in certain circumstances, such as while we verify your assertion that your information is inaccurate or if we are processing your information for our legitimate interests or for direct marketing purposes (we may be legally entitled to refuse that request);
• - in some circumstances, such as where Levantine Hill is processing your information with your consent, receive some personal information you have given us in a structured, commonly used and machine-readable format and/or ask us to transmit it to someone else if technically possible feasible;
• - withdraw your consent (but we may be able to continue processing without your consent if there is another legitimate reason to do so); and
• - lodge a complaint with the relevant European or UK data protection authority if you believe that any of your rights have been infringed by Levantine Hill.

These rights are subject to certain exemptions to safeguard the public interest (e.g. the prevention or detection of crime) and our interests (e.g. the maintenance of legal privilege).

Please contact our Privacy Officer using the details set out below if you would like to exercise any of these rights.

QUALITY OF PERSONAL INFORMATION

Levantine Hill takes reasonable steps to ensure that the personal information we collect is accurate, complete and up-to-date and relevant, having regard to the purposes of the use or disclosure of the personal information that is collected.

STORAGE AND RETENTION OF PERSONAL INFORMATION

We store most information we collect as digital records in cloud servers located in Australia. Some information about you is recorded in paper files that we store securely.

Levantine Hill will take such steps as are reasonable in the circumstances to protect the personal information it holds from misuse, interference (which may include measures to protect against computer attacks) and loss and from unauthorised access, modification or disclosure.

If you are concerned that there has been unauthorised use or disclosure of your personal information please contact us immediately using the details below. If we experience a data breach that needs to be notified, we will contact you.

We will retain your personal information for as long as it is needed and depending on the format for any of our business operations and to comply with our legal obligations. We may need to retain certain personal information after we cease providing you with products or services to enforce our terms, for fraud prevention, to identify, issue or resolve legal claims and for proper record keeping.

We may also retain a record of any stated objection by you to receiving marketing for the purpose of ensuring we can continue to respect your wishes and not contact you further.

We will take reasonable steps and use secure methods to destroy or de-identify personal information that is no longer required for any purpose for which the personal information may be used or disclosed in accordance with our internal disposal policies.

ACCESSING AND UPDATING YOUR PERSONAL INFORMATION

You may access or request correction of the personal information that we hold about you by contacting us. Our contact details are set out below.

We will provide you with access to your personal information within a reasonable period after the request is received, unless we are legally authorised to refuse your request. We may charge a reasonable amount for providing access.

If you wish to correct personal information that you believe is out of date, inaccurate, incomplete, irrelevant or misleading at any time, please contact our Privacy Officer whose details are outlined below. If we assess that the information requires correction, we will take such steps as are reasonable in the circumstances to do so, including notifying any third party to whom the information has previously been disclosed. We will not charge you for correcting your personal information. If you wish to have your personal information deleted please let us know and we will delete that information wherever practicable and if we are not otherwise required to retain it.

Where we refuse your request to access, amend or delete your personal information, we may instead offer you a summary of that information and will provide you with reasons for its decision and how you can complain.

DEALING WITH US ANONYMOUSLY OR USING A PSEUDONYM

Wherever it is not unlawful or impracticable, you will have the option of not identifying yourself, or of using a pseudonym, when dealing with us. However, in most situations, we will need your personal information.

INQUIRIES, REQUESTS, OPTING OUT, COMPLAINTS AND CONTACT DETAILS

If you believe we have not handled your personal information or responded to your request in accordance with this policy and the APPs, you may make a complaint to us by contacting us using the details listed below. We will seek to respond to any complaint within a reasonable period of time. We may seek further information from you in order to provide a comprehensive and complete response.

If you are dissatisfied with our response to your complaint, you may complain to the Office of the Australian Information Commissioner (OAIC) via telephone on 1300 363 992, by submitting a complaint or inquiry online at www.oaic.gov.au or by writing to the OAIC at GPO Box 5218 Sydney NSW 2001.

If you would like any further information, or have any queries, or you wish to make a request to opt out of receiving directing marketing from us or to change your communication preferences, or would like a hard copy of this Privacy Policy, then please contact:

Levantine Hill Estate
Privacy Officer
Tel: +61 3 5962 1333

Email: enquiry@levantinehill.com.au

Address: 882 Maroondah Highway, Coldstream, Victoria, 3770



AMENDMENTS TO OUR PRIVACY POLICY

This Privacy Policy may need to be updated and amended from time to time to reflect changes to the way we handle personal information or to the types of personal information we collect and process or to meet our legal obligations. Any changes to our policy will be published on our website.

The current version of Levantine Hill’s Privacy Policy will be accessible on our website, which can be found at http://www.levantinehill.com.au

This Privacy Policy was last updated in October 2024.

Cookie Policy

 

COOKIE POLICY

This Cookie Policy explains how Levantine Hill Estate and its associated entities (Levantine Hill, us, we, our) uses first and third party cookies and similar technologies on the websites we own and operate, including https://www.levantinehill.com.au/ and www.glengarvald.com.au (Sites).

Using cookies and similar technologies enables us to provide you with a user friendly, personalised and informative Site experience. You can learn more about cookies and how we use them, as well as how to change your personal cookie preferences and settings below.

1. WHAT ARE COOKIES

A cookie is a small text file that the website may place on your device to store information. Cookies allow our website to remember who you are, when you return and allow us to deliver targeted advertising to you on our Sites and third-party websites.

When you visit our Sites, we record certain information about your visit, including the date and time of your visit, the pages accessed, your IP address, the type of browser you use. any information downloaded, and any information and details entered by you for the purpose of contacting Levantine Hill for any reason.

2. HOW WE USE COOKIES

Levantine Hill uses information collected from our Sites to:

• - support the functioning, administration and maintenance of our Sites
• - improve your online experience and navigation
• - understand your browsing activities and track how users use our Sites and interact with our advertisement
• - for statistical and data analysis purposes to help us deliver advertising content relevant to your interests
• - We may also match data gathered from cookies with information that you have provided about yourself, or that we have collected about you for the purposes explained in our Privacy Policy.

WHAT TYPES OF COOKIES AND RELATED TECHNOLOGIES DO WE USE

The types of cookies that we use are:

• - Essential cookies, which are strictly necessary for our Sites to function.
• - Advertising cookies, which are used to make and display advertising and marketing material messages more relevant to you.
• - Analytics and customization cookies, which collect information that is used to help us understand how you use our Sites, how effective our marketing campaigns are, and to help us customise our Site experience to you.

 
These cookies can be either:

• - persistent cookies (which remain on your computer even after you close your browser) to store information that may speed up your use of our Sites for any of your future visits; or
• - session cookies (which no longer remain after you end your browsing session) to help manage the display and presentation of information on the Sites.

We also use web-based analytics for online behavioural advertising. Online behavioural advertising or interest-based advertising tailor ads to your interests by analysing your browsing habits. By grouping users with similar interests, advertisers can serve more relevant ads. This is known as retargeting, where ads are shown based on the content you’ve recently viewed. Third-party vendors show Levantine Hill advertisements on websites across the Internet. This includes the use of:

• - Google Analytics (see Google Privacy Policy here for more details about how Google uses information from sites or apps that use Google Analytics)
• - Meta Pixel (see Meta Privacy Policy here for more details about how Meta manages privacy)
• - HubSpot CRM (see HubSpot Privacy Policy here for more details about how HubSpot manages privacy)
• - Levantine Hill and third-party vendors, including those listed above, use third-party cookies together to inform, optimise, and serve ads based on someone’s past visits to our Sites.

3. HOW TO MANAGE COOKIES

You can accept or decline cookies through the settings on your browser. Please refer to your browser’s support pages on their website for more information on how to delete saved cookies and allow or block cookies.

If you choose to decline cookies, you may not be able to fully experience the features of Levantine Hill’s Sites.

4. CHANGES TO OUR COOKIE POLICY

We may update our cookie policy from time to time to reflect our updates practices and legal obligations. By continuing to use our Sites you accept this cookie policy as it applies from time to time.

Our cookie policy was last updated in October 2024.

5. CONTACT US

If you have questions in relation to our use of these technologies, you can contact us at:

Levantine Hill Estate
Privacy Officer
Tel: +61 3 5962 1333

Email: enquiry@levantinehill.com.au

Address: 882 Maroondah Highway, Coldstream, Victoria, 3770